Appendix A to Part 375—Your Rights and Responsibilities When You Move You must furnish this document to prospective individual shippers as required by 49 CFR 375.213. The text as it appears in this appendix may be reprinted in a form and manner chosen by you, provided it complies with § 375.213(b)(2) and (b)(3). You are not required to italicize titles of sections. YOUR RIGHTS AND RESPONSIBILITIES WHEN YOU MOVE OMB No. 2126–0025 Furnished by Your Mover, as Required by Federal Law Authority: 49 U.S.C. 13301, 13704, 13707, and 14104; 49 CFR 1.73.0
What Is Included in This Booklet?
In this booklet, you will find a discussion of each of these topics: Why Was I Given This Booklet? What Are the Most Important Points I Should Remember From This Booklet? What If I Have More Questions? Subpart A—General Requirements ▪ Who must follow the regulations? ▪ What definitions are used in this booklet? ▪ Where may other terms used in this booklet be defined? Subpart B—Before Requesting Services From Any Mover ▪ What is my mover’s normal liability for loss or damage when my mover accepts goods from me? ▪ What actions by me limit or reduce my mover’s normal liability? ▪ What are dangerous or hazardous materials that may limit or reduce my mover’s normal liability? ▪ May my mover have agents? ▪ What items must be in my mover’s advertisements? ▪ How must my mover handle complaints and inquiries? ▪ Do I have the right to inspect my mover’s tariffs (schedules of rates or charges) applicable to my move? ▪ Must my mover have an arbitration program? ▪ Must my mover inform me about my rights and responsibilities under Federal law? ▪ What other information must my mover provide to me? ▪ How must my mover collect charges?
▪ May my mover collect charges upon delivery? ▪ May my mover extend credit to me? ▪ May my mover accept charge or credit cards for my payments? Subpart C—Service Options Provided ▪ What service options may my mover provide? ▪ If my mover sells liability insurance coverage, what must my mover do? Subpart D—Estimating Charges ▪ Must my mover estimate the transportation and accessorial charges for my move? ▪ How must my mover estimate charges under the regulations? ▪ What payment arrangements must my mover have in place to secure delivery of my household goods shipment? Subpart E—Pickup of My Shipment of Household Goods ▪ Must my mover write up an order for service? ▪ Must my mover write up an inventory of the shipment? ▪ Must my mover write up a bill of lading? ▪ Should I reach an agreement with my mover about pickup and delivery times? ▪ Must my mover determine the weight of my shipment? ▪ How must my mover determine the weight of my shipment? ▪ What must my mover do if I want to know the actual weight or charges for my shipment before delivery? Subpart F—Transportation of My Shipment ▪ Must my mover transport the shipment in a timely manner? ▪ What must my mover do if it is able to deliver my shipment more than 24 hours before I am able to accept delivery? ▪ What must my mover do for me when I store household goods in transit?
Subpart G—Delivery of My Shipment ▪ May my mover ask me to sign a delivery receipt purporting to release it from liability? ▪ What is the maximum collect-on-delivery amount my mover may demand I pay at the time of delivery? ▪ If my shipment is transported on more than one vehicle, what charges may my mover collect at delivery? ▪ If my shipment is partially or totally lost or destroyed, what charges may my mover collect at delivery? ▪ How must my mover calculate the charges applicable to the shipment as delivered? Subpart H—Collection of Charges ▪ Does this subpart apply to most shipments? ▪ How must my mover present its freight or expense bill to me? ▪ If I forced my mover to relinquish a collect-on-delivery shipment before the payment of ALL charges, how must my mover collect the balance? ▪ What actions may my mover take to collect from me the charges upon its freight bill? ▪ Do I have a right to file a claim to recover money for property my mover lost or damaged? Subpart I—Resolving Disputes With My Mover ▪ What may I do to resolve disputes with my mover?
Why Was I Given This Booklet?
The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers on interstate moves and define the rights and responsibilities of consumers and household goods carriers.
Read more: http://www.protectyourmove.gov/documents/moving-rights-v9-final.pdf.
Your Rights and Responsibilities, Furnished By Your Mover, As Required By Federal Law